Shipping policy

 Shipping Policy

Thank you for shopping with BrickBuilds! We are committed to getting your order to you as quickly and safely as possible. Please take a moment to read our shipping policy below.

Processing Time

  • All orders are processed within 1 to 3 business days.

  • Orders are processed Monday through Friday, excluding holidays.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Time

  • Once your order has been processed and shipped, delivery times typically range from 5 to 15 business days, depending on your location.

  • International shipping typically takes 7-15 business days.

Shipping Rates

  • Shipping rates are calculated at checkout based on your location and the weight of the items you are purchasing.

  • We offer a variety of shipping methods, including standard and expedited options, where available.

  • Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the buyer.

Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number (if available). You can use this number to track the progress of your delivery.

  • Please allow up to 24-48 hours for the tracking information to be updated after the package has been shipped.

Shipping Delays

  • While we strive to ensure timely deliveries, please note that delivery times may vary due to factors outside of our control, such as customs processing, adverse weather conditions, or delays by the carrier.

  • If you experience any significant delays or issues with your delivery, please contact us at brickbuildss@gmail.com, and we will do our best to assist you.

Order Issues or Errors

  • If you believe your order was shipped incorrectly, damaged, or if you have not received it within the expected time frame, please reach out to our customer service team immediately at brickbuildss@gmail.com

Lost or Stolen Packages

  • BrickBuilds is not responsible for lost or stolen packages once the tracking information shows that the item has been delivered.

  • If you suspect your package has been lost or stolen, please contact the carrier directly to file a claim. We are happy to assist you with this process if needed.